Support

Get in touch

Email us at [email protected] and we'll respond within one business day.

We read every message ourselves. No ticket queues, no first-line support filtering you out.

Documentation

The Frost docs cover installation, configuration, incident integrations, and troubleshooting. Most questions are answered there.

What to include in your request

To help us help you faster, please include:

• Your GitHub organization name
• The repository or repositories involved
• What you tried and what happened
• Any error messages or check failure URLs
• The approximate time the issue occurred so we can match it against logs

Reporting a security issue

If you believe you've found a security vulnerability, please email [email protected] with "Security" in the subject line. We'll acknowledge within 24 hours and coordinate a fix before any public disclosure.

Feature requests and feedback

Same email works for feature requests, integration suggestions, or general feedback. Frost's roadmap is shaped by the teams using it.